THE DAG EXPERIENCE
Each of Downtown Autogroup’s ten dealerships strives to offer a consistently excellent customer experience to every guest. Our motto, “You are what drives us” informs our organization at all levels, from sales and service, to facilities and marketing. Everything we do, we do with our guests in mind.
When you walk into one of our dealerships, our first priority is for you to feel welcomed and appreciated. We know that we don’t get a second chance to make a first impression. Our staff are hired and trained to ask questions, understand your needs, and make helpful recommendations. To earn your trust, our processes and procedures are designed with transparency in mind, so that you can make informed decisions when purchasing or servicing your vehicle.
As our business evolves and the automotive landscape changes, we are continually looking for ways to improve upon our guest experience. Using data from manufacturer satisfaction surveys, as well as our own internal surveys and focus groups, we actively seek opportunities for improvement. We value feedback and suggestions from our guests, because your satisfaction is how we measure our success as a group.
We invite you to visit one of our dealerships, and see for yourself how you are what drives us.